Shipping policy
BOWLIE Shipping Policy
Last Updated: August 24, 2026
Shipping Information
At BOWLIE, we make every effort to ensure that your order is carefully inspected, packed, and managed throughout the shipping process so that you can receive your products with confidence.
Please review the following Shipping Policy before placing your order.
■ Order Processing Time
After payment has been confirmed, products are normally inspected and prepared for shipment within 1–3 business days.
As a general rule, we do not process shipments on weekends, public holidays, during the New Year holiday period, or on other non-business days.
Depending on order volume, inventory availability, peak periods, promotional campaigns, or other circumstances, shipment preparation may take longer than usual.
If we become aware of a significant delay in shipment, we will make every reasonable effort to notify you by email.
■ Shipping Methods
Depending on the product category, inventory availability, and delivery destination, BOWLIE may ship products from either domestic partner warehouses or overseas partner warehouses.
If your order contains multiple items, they may arrive in separate packages due to differences in inventory availability or shipping locations.
For orders shipped using a trackable delivery method, a tracking number will be provided after shipment.
■ Estimated Delivery Times
Products Shipped from Domestic Warehouses
After Shipment:
Approximately 1–4 business days
From Order to Delivery:
Usually approximately 2–7 business days
Products Shipped from Overseas Partner Warehouses
From Order to Delivery:
Usually approximately 7–18 days
Hokkaido, Okinawa, and Remote Islands
From Order to Delivery:
Usually approximately 10–24 days
The above delivery times are estimates only and may vary depending on the product, shipping location, delivery destination, customs clearance, weather conditions, peak periods, carrier circumstances, or other factors.
If multiple products are ordered at the same time, they may arrive on different dates.
■ Shipping Fees
Shipping Within Japan:
Flat rate of ¥880, including tax
Free Shipping:
Free shipping is available for orders of ¥10,000 or more, including tax
Shipping fees and free-shipping conditions may vary for certain products, regions, or promotional periods.
The final shipping fee will be displayed at checkout.
■ Order Tracking
After your order has been shipped, we will send you a shipping confirmation email containing your tracking number.
You can check the delivery status using the link provided in the shipping confirmation email or through the carrier’s tracking page.
It may take approximately 24–72 hours after the shipping notification for tracking information to appear in the system.
If tracking information is not immediately available, please wait and check again later.
■ Shipping Address
When placing your order, please make sure to enter your postal code, prefecture, city or municipality, street address, building name, room number, full name, and telephone number accurately.
If you wish to change your shipping address after your order has been confirmed, please contact us as soon as possible at support@bowlie-jp.com.
Depending on the status of shipment preparation, or if the order has already been shipped, we may not be able to change the delivery address.
■ Shipping Delays
Delivery delays may occur due to weather conditions, natural disasters, traffic conditions, customs procedures, carrier circumstances, peak periods, system disruptions, or other circumstances beyond our reasonable control.
If the estimated delivery date has passed, please check the tracking information first.
When necessary, we will provide reasonable assistance, including contacting the carrier where appropriate.
■ Extended Absence, Incorrect Address, or Refused Delivery
If a package is returned to us or to the shipping location due to an extended absence, incorrect or incomplete address information, expiration of the carrier’s holding period, refusal of delivery, or other circumstances attributable to the customer, you may be responsible for the shipping costs required to resend the package.
If you would like the order to be shipped again, please provide us with the correct delivery information.
If you request cancellation or a refund for a returned package, we may deduct the actual shipping costs and other expenses incurred from the refund amount, unless otherwise required by law or provided under our Returns & Refunds Policy.
■ If You Cannot Find Your Package After Delivery
If the tracking information shows that your package has been delivered but you cannot locate it, please check the following:
- Your mailbox, parcel locker, and the area around your entrance
- Whether a family or household member received the package
- Whether the package was left with building management, reception, or a neighbor
- Any delivery notice or communication from the carrier
If you still cannot locate the package after checking the above, please contact us as soon as possible and provide your tracking number and order number.
■ Damage, Loss, or Incorrect Delivery During Shipping
If your order is damaged during shipping, lost, incorrectly delivered, or differs from what you ordered, please contact us within 7 days of receiving the product.
To help us confirm the situation, we may ask you to provide the following information:
- Order number
- Photos or videos showing the condition of the product
- Photos of the outer packaging and shipping label
- Details of the items received
After reviewing the information provided, we will offer appropriate assistance, which may include an exchange, replacement shipment, refund, or another suitable solution.
If the product is damaged, please keep the product, accessories, outer packaging, and packing materials until you receive further instructions from us.
■ Customs Duties and Import-Related Charges
For products shipped to customers within Japan, if any charges other than the regular product price and shipping fee may apply, we will provide information on the product page or at checkout whenever reasonably possible.
Customs procedures or transportation-related inspections may require additional delivery time.
■ Contact Us
If you have any questions regarding shipping, please contact us at:
Email:
support@bowlie-jp.com
Business Hours:
Weekdays, 10:00 AM–5:00 PM (Japan Standard Time)