Legal notice
Act on Specified Commercial Transactions
Last Updated: August 24, 2026
■ Seller
ASH Studio
■ Store Name
BOWLIE
■ Operations Manager
Will be disclosed without delay upon request.
■ Business Address
Will be disclosed without delay upon request.
■ Telephone Number
Will be disclosed without delay upon request.
Please refrain from contacting us for sales, solicitation, or other matters unrelated to our customer support services.
■ Email Address
■ Website
■ Sales Prices
The sales price of each product, including consumption tax, is displayed on the relevant product page.
Product prices may change depending on promotions, sales periods, product specifications, inventory availability, or other circumstances.
The amount displayed at checkout at the time the order is placed will apply to that order.
■ Additional Fees
Shipping Fee:
A flat shipping fee of ¥880 (tax included) applies to deliveries within Japan.
Free Shipping:
Free shipping is available for orders of ¥10,000 or more, including tax.
Payment Processing Fees:
If fees apply to your selected payment method, you will be responsible for the amount displayed at checkout or specified by the applicable payment service provider.
Shipping fees and free-shipping conditions may vary for certain products, regions, or promotional periods.
■ Payment Methods
The following payment methods are available:
- Credit cards
- Convenience store payments
- PayPay
- Apple Pay
- Google Pay
- Shop Pay
- Other payment methods displayed at checkout
Available payment methods may vary depending on your device, browser, order details, or the availability of the relevant payment service.
■ Timing of Payment
Credit card, PayPay, Apple Pay, Google Pay, and Shop Pay payments are generally processed when the order is confirmed.
For convenience store payments, please complete payment by the deadline specified by the payment service provider. If payment is not completed by the deadline, your order may be automatically canceled.
The actual date of debit or the timing of payment processing may vary depending on your credit card company, financial institution, or payment service provider.
■ Delivery Time
After payment has been confirmed, products are normally inspected and prepared for shipment within 1–3 business days.
Products Shipped from Domestic Warehouses
Estimated delivery time: approximately 2–7 business days from the date of order.
Products Shipped from Overseas Partner Warehouses
Estimated delivery time: approximately 7–18 days from the date of order.
Hokkaido, Okinawa, and Remote Islands
Estimated delivery time: approximately 10–24 days from the date of order.
Delivery times may vary depending on the destination, inventory availability, customs procedures, weather conditions, traffic conditions, peak seasons, carrier circumstances, or other factors.
If you order multiple products, they may arrive in separate shipments depending on the shipping location or inventory availability.
For more information, please refer to our Shipping Policy.
■ Order Cancellations
We may accept cancellation requests only before preparation for shipment has begun.
Once shipment preparation has started or the order has been shipped, changes to or cancellation of the order generally cannot be accepted.
If you would like to cancel your order or change the delivery address, please contact us as soon as possible at support@bowlie-jp.com.
Depending on the status of your order at the time we receive your request, we may not be able to accommodate your request.
■ Returns, Exchanges, and Refunds
For information regarding return, exchange, and refund conditions, request periods, responsibility for return shipping costs, refund methods, and other details, please refer to our Returns & Refunds Policy.
If you wish to return a product, please contact us by email before sending the item back.
Products returned without prior notice may not be eligible for a return or refund.
■ Returns of Food and Hygiene-Sensitive Products
For food products, consumable items, and other products requiring hygienic handling, returns or exchanges due to customer preference may not be accepted once the product has been opened.
If a product is defective, damaged, incorrectly delivered, or affected by another issue for which we are responsible, we will review the circumstances and provide an appropriate solution even if the product has been opened.
■ Defective, Damaged, or Incorrectly Delivered Products
If a product is defective, damaged during delivery, missing accessories, or differs from what you ordered, please contact us within 7 days of receiving the product.
To confirm the issue, we may ask you to provide the following information:
- Order number
- Photos or videos of the entire product
- Photos or videos showing the defect or damaged area
- Photos of the outer packaging and shipping label
- Details of the items received
After reviewing the information provided, we will respond appropriately by offering an exchange, reshipment, refund, or another suitable solution.
■ Return Request Period
If you wish to return a product for reasons of personal preference, please contact us within 30 days of receiving the product.
For return conditions and detailed instructions, please refer to our Returns & Refunds Policy.
■ Return Shipping Costs
We will cover the shipping costs required for returns or exchanges resulting from defective products, damage during delivery, incorrect delivery, or other issues for which we are responsible.
For returns requested for reasons of personal preference, return shipping costs will be the responsibility of the customer.
■ Product Images and Representations
We make every effort to display product images as accurately as possible. However, colors, textures, and other details may appear differently depending on your device, screen settings, photography conditions, production period, or other factors.
Cooking results, browning, texture, and final appearance may vary depending on the ingredients used, quantities, room temperature, cooking time, and other conditions.
Recipes, cooking examples, and images displayed on this website are provided as examples of product use.
■ Contact Information
For inquiries regarding products, orders, shipping, returns, exchanges, or other matters, please contact us at:
Email Address:
support@bowlie-jp.com
Business Hours:
Weekdays, 10:00 AM–5:00 PM (Japan Standard Time)
We normally respond within 1–2 business days.
■ Requests for Disclosure of Business Information
If you would like us to disclose the name of the Operations Manager, business address, or telephone number, please send your request to:
After confirming your request, we will disclose the information without delay.
For prompt assistance, please contact us by email.