Refund policy
Last Updated: August 24, 2026
Returns & Refunds Policy
30-Day Money-Back Guarantee
At BOWLIE, we want you to shop with confidence. We accept returns and refund requests made within 30 days of receiving your order.
If you are not satisfied with your purchase, please feel free to contact us first.
If You Would Like to Return an Item
If you wish to return an item, please contact us within 30 days of receiving your order at:
After reviewing your request, we will provide instructions on how to return the item and where to send it.
Please note that items returned without contacting us in advance may not be accepted.
Return Eligibility
Returns may be accepted if the following conditions are met:
- The return request is made within 30 days of receiving the item
- You can provide your order number or purchase information
- The product and all included accessories are complete
Items That May Not Be Eligible for Return, Exchange, or Refund
Returns, exchanges, or refunds may not be accepted in the following cases:
- Damage or staining caused intentionally or through customer negligence
- Items returned without prior notice
- Missing parts of the product or included accessories
- Other cases where we determine that the item is not eligible for return
Refunds
Once we receive and inspect the returned item and confirm that it meets our return conditions, we will process your refund.
Refunds will generally be issued through the original payment method used for the order.
The time required for the refund to appear may vary depending on the payment method, credit card company, or financial institution.
Return Shipping Costs
If the return or exchange is due to an initial defect, damage during delivery, incorrect shipment, or another issue for which we are responsible, we will cover the return shipping costs.
If the return is requested for reasons of personal preference, the customer will be responsible for the return shipping costs.
If There Is a Problem With Your Item
If your item arrives defective, damaged, or with missing parts, please contact us as soon as possible after receiving it.
To help us review the issue, we may ask you to provide photos or videos showing the condition of the item, your order number, or other relevant information.
After reviewing the details, we will provide an appropriate solution, which may include an exchange, replacement shipment, or refund.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us at:
Email Address
support@bowlie-jp.com
To confirm the circumstances and help prevent fraudulent use, we may ask you to provide additional information about your order or the condition of the item.
If you have not received your refund within 14 business days after the refund has been approved, please contact us at support@bowlie-jp.com.