Contact information
BOWLIE | Contact Us
Customer Support
If you have any questions about our products, order status, shipping, returns or exchanges, product use, or need any other assistance, please feel free to contact us.
Before contacting us, we recommend checking our Frequently Asked Questions (FAQ) page, as you may be able to find an answer more quickly.
Response Times
We usually respond within 1–2 business days.
Depending on the nature of your inquiry, holidays, busy periods, or the volume of inquiries we receive, it may take us longer than usual to respond.
Inquiries received on weekends, public holidays, during the New Year holiday period, or on other non-business days will be handled in order from the next business day.
How to Contact Us
You can contact us through the contact form on our website or email us directly at the address below.
Email:
support@bowlie-jp.com
Business Hours:
Weekdays, 10:00 AM–5:00 PM (Japan Standard Time)
Order-Related Inquiries
For inquiries regarding orders, shipping, returns, exchanges, or refunds, please provide the following information so that we can assist you more efficiently:
- Your name
- Order number
- Email address used when placing the order
- Details of your inquiry
If you are contacting us about a defective or damaged product, or a missing item, we may ask you to provide photos or videos showing the condition of the product.
Product Use and Instructions
If you have questions about how to use a product or how to prepare or cook with it, please provide the product name, how you are using it, and as much detail as possible about the issue you are experiencing.
For your safety, please read the instruction manual and all safety precautions before using the product.
Additional Information
For information about the seller, business address, and other company details, please refer to our Act on Specified Commercial Transactions page.
For information about how we handle personal information, please refer to our Privacy Policy.